Frequently Asked Questions
Who can make an appointment at the Community Counseling Center?
Anyone in the Greater Waukesha community, including the public and Carroll University
students.
How do I make an appointment with the Community Counseling Center?
Use this link to set up an initial screening appointment. If you choose to contact us via email
or phone, someone will contact you within two business days. If it is determined that
the CCC will meet your needs, a formal intake appointment will be scheduled.
How much does an appointment cost and do I need to have health insurance?
There is no cost for services at the CCC; no insurance is needed.
Are services confidential?
Yes, the Community Counseling Center services are confidential within the applicable
laws and regulations of the State of Wisconsin and the ethical standards of the American
Counseling Association and the American Psychological Association.
Where is the Community Counseling Center located?
237 Wisconsin Avenue, Waukesha, WI 53186
When is the Community Counseling Center open?
Our Summer 2026 season runs from Tuesday, May 19, through Thursday, August 13.
Counseling services are available on Tuesdays between 10:00 AM - 7:00 PM and Thursdays
between 9:00 AM - 5:00 PM.
How soon will I be seen by a counselor?
We will respond to email and phone messages within two business days. You also have
the option of scheduling an initial screening appointment via scheduling option on
the website for a time that is convenient for you. The screening appointment will
be done via a secure Telehealth connection. If it is determined that the CCC will
meet your needs, a formal intake appointment will then be scheduled.
Who provides services at the Community Counseling Center?
Counseling services are provided by licensed, doctoral level psychologists and masters
level graduate students from the Behavioral Health Psychology Program in the School
of Education and Human Services.
What if I am experiencing a mental health emergency?
Call 911 or 988 immediately or go to the nearest emergency room.
What’s the difference between counseling and therapy?
At the CCC, we generally don’t differentiate between the two, and we often use the terms interchangeably. However, technically, counseling focuses on a specific issue and tends to be shorter-term. Therapy can focus on specific issues, but it often seeks to understand the underlying patterns that connect experiences in a client’s life. Therapy can be short or long-term.
